THE GRAVITY GUEST RELATIONSHIP AND RETENTION SYSTEM
CORRECTED RELEASE PACKAGE

1. Operating Manual (DOCX) — editable controlled master.
2. Operating Manual (PDF) — approved read/print edition.
3. Forms (DOCX) — editable master forms.
4. Forms Print Ready (PDF) — print-ready form library.
5. Digital Control Workbook (XLSX) — controlled registers, checks, formulas, and dashboard.
6. How-to Presentation (PPTX) — 20-slide manager training deck.
7. File Guide (TXT) — this download and use guide.

Publisher: Thomas Monroe Books
Author: Thomas Butler
Release: Corrected and quality-controlled — August 10, 2026

LINKED TERMINOLOGY
The digital Operating Manual contains linked terms that open the applicable glossary definition inside the same DOCX or PDF. The Digital Control Workbook includes a searchable Gravity Glossary sheet with navigation from Start Here and Tool Index. The embedded definitions remain available when this system package is downloaded or moved separately.

CURRENT RELEASE CONTROL
Current Release: Release 1.1
Installation Paths: 30-Day Accelerated (Days 1-5 Measure + Define; Days 6-10 Train + Pilot; Days 11-20 Execute; Days 21-27 Stress-Test; Days 28-30 Verify + Decide) or 60-Day Guided (Days 1-10 Learn + Measure; Days 11-20 Define + Prepare; Days 21-30 Train + Practice; Day 30 midpoint gate; Days 31-46 Guided Execution; Days 47-54 Stress-Test; Days 55-60 Verify + Hold; Day 60 final decision).
Startup Rule: Begin with one real pressure point, one accountable owner, and only 3-5 tools initially.
Corrective Closure: OPEN -> ASSIGNED -> CORRECTION IN PROGRESS -> CORRECTED -> VERIFIED CLOSED. A problem is not closed because someone said it was handled. It is closed when the correction has been verified.
