The Gravity System Customer Overview Booklet — v1.8
An optional 8-page overview booklet for prospective and current customers who want to understand the books, operating systems, SOPs, tools, support, and website routes in their own time.
Complete Founding Year downloads
Gravity Founding Year Resource Center
The Gravity overview booklet is public and can be downloaded without registration. For books, operating-system packages, and other substantive downloads, register once and then go directly to the resource that matches the restaurant's real pressure.
Search Customer ResourcesSearch only this page and jump directly to the matching section.
Current Release Center
Use the current approved library.
All fifteen system packages are synchronized and validated. Older active system downloads have been retired.
All 15 Current Operating Systems
Master current-release library with the approved system ZIPs, manifest, checksum, and validation record.
What's New / Release Notes
See current revisions, changes, redownload requirements, and customer action instructions.
Not sure a system is worth downloading?
See the actual tools before you download anything.
You do not need all fifteen systems. Start with the problem your restaurant is actually experiencing. The comparison guide shows who each system is for, real examples of its forms and trackers, and lets you preview the 30-tool forms PDF before downloading the complete ZIP.
Start here
Choose the level of guidance you need.
The overview booklet is an optional introduction for customers who want the full map. The current Gravity Start Here Guide and Master Customer Installation Package remain the authoritative implementation resources. The older technical master guides remain available as supporting references.
Current Gravity Start Here Guide — v2.6
A six-page guide to choosing a workspace, protecting local work, publishing employee materials, and checking a first improvement.
Master Customer Installation Package — v1.5
Turns orientation into a live rollout: book-learning path, first 3–5 tools, ownership, pace selection, training, weekly review, corrective action, Day-30 midpoint/final logic, Day-60 final Guided decision, and Excel control tracker.
Historical Quick Start & Integration Guide
Legacy technical reference for system selection, operating order, handoffs, workflow examples, and the original 30-day method. For current customer installation pacing, Start Here v2.6 and Installation Package v1.5 control.
Technical Master Glossary — Supporting Reference
106 technical definitions from the earlier linked-system reference set. Use the glossary in the relevant operating-system manual for current system-specific terms.
Original Seven-System Quality Report — Historical Reference
Documents the earlier 210-tool review, workflow simulations, stress tests, and field-pilot boundary for the original seven-system set. It is preserved as supporting history, not as a validation claim for all fifteen current systems.
How to use the downloaded files
Before you download
Use one system at a time until the routine is working.
The complete packages are intentionally comprehensive. You are not expected to install every tool on day one.
1. Read and choose
Open the Manual PDF first. Name the repeated problem, assign the system owner, choose 3–5 tools, and then choose the installation pace the management team can sustain.
2. Train and operate
Use the training deck to teach the standard. Use fixed PDFs for normal field copies and the XLSX workbook as the live control center. Keep editable files as controlled masters.
3. Review and verify
Review records on schedule, assign corrective action, close it with evidence, and expand only after the first controls are being used reliably.
Fifteen operating systems
Choose and download an available system.
Each system ZIP is a complete working package. It includes an operating manual, editable and print-ready forms, a digital workbook, training materials, and a file guide. Some systems also include cross-linked glossary support; every package can be used on its own.
GRV-R01–GRV-R30
Guest Relationship & Retention
Download System ZIPGRV-P01–GRV-P30
Restaurant Performance & Profitability
Download System ZIPGRV-I01–GRV-I30
Standards & Intelligence Center
Download System ZIPGRV-RC01–GRV-RC30
Risk & Continuity
Download System ZIPGRV-G01–GRV-G30
Growth & Sales Building
Download System ZIPGRV-M01–GRV-M30
Manager Development
Download System ZIPGRV-IV01–GRV-IV30
Implementation & Verification
Download System ZIPGRV-SF01–GRV-SF30 • Complete • Founding Year Access
Sales Intelligence & Forecasting
Download System ZIPGRV-F01–GRV-F30 • Complete
Food Cost, Inventory & Purchasing
Complete Founding Year release with editable and fixed versions included.
Download System ZIPGRV-C01–GRV-C30 • Complete
Labor & Workforce Control
Complete Founding Year release with editable and fixed versions included.
Download System ZIPGRV-FS01–GRV-FS30 • Complete
Food Safety & Sanitation
Complete Founding Year release with editable and fixed versions included.
Download System ZIPGRV-T01–GRV-T30 • Complete
Employee Training & Certification
Complete Founding Year release with editable and fixed versions included.
Download System ZIPGRV-FM01–GRV-FM30 • Complete
Facilities & Maintenance
Controls equipment readiness, facility condition, preventive maintenance, repairs, vendors, downtime, capital planning, and verified follow-up.
Status: Complete Founding Year release. Editable and fixed versions included.
Download System ZIPGRV-LP01–GRV-LP30 • Complete
Cash Controls & Loss Prevention
Controls cash custody, deposits, payment exceptions, discounts, comps, voids, refunds, loss signals, investigation boundaries, and control repair.
Status: Complete Founding Year release. Editable and fixed versions included.
Download System ZIPGRV-HR01–GRV-HR30 • Complete
Hiring, Retention & Employee Relations
Controls staffing need, recruiting, structured interviewing, first-90-day retention, employee concerns, fair documentation, and workforce health.
Status: Complete Founding Year release. Editable and fixed versions included.
Download System ZIPImprovement plan libraries
Choose the implementation pace that fits the team.
Both packages address the same twelve improvement priorities and protect the same standards. The 60-Day Guided library is not a doubled 30-Day calendar: it adds differently sequenced learning, practice, coaching, a Day-30 midpoint gate, broader execution, stress-testing, and final verification.
30-Day Accelerated Improvement Plan Library
Twelve complete plans and 360 sequenced daily actions for established managers and teams ready for concentrated work.
60-Day Guided Improvement Plan Library
The same twelve implementation priorities expressed as 720 uniquely sequenced Guided actions across the full 60-day path—not duplicated 30-day steps—with additional practice and a more supportive pace for developing teams.
Use the current release
Begin with the current Start Here Guide and retain the system file structure.
Linked terms in each digital manual open the applicable embedded definition. Every workbook includes a searchable Gravity Glossary sheet.
Access and support
These completed materials are available during the Founding Year for restaurant use, with no purchase required. Keep the original package structure so linked definitions, workbooks, forms, and training files remain easy to find.
Customer SupportUsed a Gravity resource?
Your experience can help the next restaurant decide.
Tell us what you used, what problem you were trying to solve, and what actually happened. Positive, mixed, and critical feedback are all useful.